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Return Policy
 
Site Information    1/5/2003 8:37:24 PM

To Return an Item by Mail

To Return a Gift That You Received

Other Return Details

To Exchange an Item by Mail

 


Returns Information

Your complete shopping satisfaction is our number one priority. If an item you order from JoseCanseco.com does not meet your expectations, simply return it by one of the methods below.


To Return an Item by Mail

Fill out the Reason for Return section on the back of your invoice.
Box the item securely. Enclose the invoice plus all original packaging and accessories.
Use the provided prepaid return label and mail the package via U.S. Postal Service (USPS).
We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow two billing cycles for the credit to appear on the credit card's printed statement.


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To Return a Gift That You Received

If you return a gift to a JoseCanseco.com, an Associate will issue a credit to your credit card or provide a store credit for the cost of the item and the sales tax, if applicable.
If you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original credit card. A gift is not exchangeable by mail.


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Other Return Details

Computer Hardware and Components: Computer hardware and components must be returned by mail with any included software within 15 days of receipt.
Electronics: Electronics items, except for computer hardware and components, must be returned within 90 days of receipt. See above for computer hardware and components returns.
Media: CDs, DVDs, audiotapes, videotapes, video games and computer software must be returned unopened within 45 days of receipt.
Books: Books must be returned unused and unmarked within 45 days of receipt.
Perishables: Such as flowers and food can not be returned.
Oversize Items: Some heavy or large items that are identified as oversize on their item description pages must be returned via ground freight. Please contact Customer Service at CustomerService@JoseCanseco.com
If you were sent an incorrect, damaged or defective product, we will issue credit for any applicable shipping.


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To Exchange an Item by Mail

To exchange an item by mail, please fill out the Items to Be Exchanged section on the back of our invoice, indicating the item you are returning and the new item you would like sent. Enclose this information with your return. Please be as specific as possible when describing the new item. For example, give the item name, color, size, etc.

The item returned will be credited to the original credit card and the new item(s) will be charged to the same card. Gift items are not exchangeable. If returned, they will be credited to the original credit card. Shipping charges for the returned item are not refundable, and shipping will be charged for the new item(s) sent.

A gift that you received is not exchangeable by mail. If a gift is returned by mail, the cost of the item and the sales tax, if applicable, will be credited to the original credit card.





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